Return/Refund & Cancelation

Thank you for choosing Nklook for your purchase. We appreciate your support. In order to provide you with the best service possible, we would like to outline our return policy.

We offer a 14-day return policy, allowing you to request a refund within 14 days of receiving your item. To be eligible for a refund, please ensure that the item has not been used or fitted, and is returned in its original packaging, accompanied by a valid proof of purchase.

For a successful return, the product must be in the same condition as when you received it, free from any damage or alterations. It should be unworn or unused, with all tags still attached, and in its original packaging. Additionally, please retain the receipt or proof of purchase.

To initiate a return, please contact us at info@nklook.co.uk. If your return is approved, we will provide you with a return shipping label (please note that we only send labels for faulty or damaged items) and furnish you with instructions on how and where to send the package. Please be aware that we cannot accept returns that have not been previously authorized.

Here is the return address:

63 hillside road

Haslingden

Bb4 5nw

After we receive your item, our team of professionals will inspect it and process your refund.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The money will be refunded to the original payment method you have used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

You can always contact us for any return question at info@nklook.co.uk

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.